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Frequently Asked Questions

What do counselors do to help people?

Dr. Kaplan, American Counseling Association chief professional officer, states that Counselors are experts in assessing problems that people have in life and in selecting approaches that work for a particular person with a specific problem.  Counselors work on a strength-based approach that will assess your strengths and the way strengths can be used to support you.  In addition, counselors focus on the cultural context of your issues and will take your culture into account.

Does Byron Kellam & Associates offer in-home counseling services?

Yes.  In-home counseling is offered to accommodate individuals who have transportation barriers or challenging schedules.

How much do your services cost?

Cost is dependent upon the specific service requested.  Once contact is made with our agency, the fee schedule for selected service will be provided.  Additionally, a sliding scale is available to accommodate individuals with financial barriers.  Payment in the form of cash, cashier’s check, money order or credit/debit card is due prior to service being rendered.  Prior approval must be obtained in order for personal checks to be accepted.  All money orders, cashier and personal checks are made out to Byron Kellam & Associates.

Will my identity and information be kept confidential?

Yes.  Confidentiality is a core ingredient of the therapeutic relationship. Building trust is essential and an ongoing process that facilitates a client’s progress towards meeting their personal goals.  Additionally, HIPPA laws prohibit the sharing of any client information without that respective client granting his or her written permission for information to be shared with an individual or entity.  The only exception to this is if at any time a client presents that he intends on hurting himself/herself or others, abuse to a child, elderly person or individual with a disability has occurred, or the counselor is ordered by the court to release specific information.

Do I have to remain with my assigned therapist/counselor if I don’t think he or she is a good fit for me?

You have the right to request a different therapist/counselor at any time. Moreover, a respective client can pursue counseling with another agency or private practice if he or she feels that is in his or her best interest.

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